Returns & Exchanges

Returns & Exchange Policy

 

  • Returns

    ✅ Returns accepted within 30 days of delivery
    ✅ Items must be unused and in original packaging
    ✅ Return shipping is the customer’s responsibility (unless item is damaged or incorrect)
    ✅ To start a return, email us at office@klikzi.com with:
    – Your order number
    – The reason for return
    – (Optional) Photos if the item is damaged

  • Exchanges

    ✅ Exchanges accepted within 30 days of delivery
    ✅ Item must be unused and in original packaging
    ✅ Need a different size, color, or item? We've got you!
    ✅ Just email us at office@klikzi.com with:
    – Your order number
    – What you’d like to exchange
    – (Optional) Photos if there’s an issue

  • ❗ Non-Returnable Items

    ✅ Used or opened hygiene products
    ✅ Gift cards
    ✅ Final sale items

    These items cannot be returned or exchanged for safety and policy reasons. If you have any questions, feel free to contact us at office@klikzi.com.